Question 1

What is EUC Specialist Emergency & Urgent Care Clinic?

EUC Team · Accepted Answer

EUC is a walk-in clinic that provides an alternative pathway to accessing emergency services for non-life-threatening accidents or illnesses. It’s staffed by emergency specialists, both in hours and after hours, and operates for 10 hours a day, seven days a week, 365 days a year.

This ensures that you can always receive the care you need, even during weekends and holidays.

Question 2

What services are provided at EUC?

EUC Team · Accepted Answer

EUC offer a comprehensive range of emergency and urgent care services, including access to imaging, pathology, infusions, fracture clinic, and physiotherapy, all under one roof.

Additionally, rapid access to further specialist care in various fields such as paediatrics, orthopaedics, surgery, cardiology, gynaecology, urology, and ophthalmology is available, ensuring smooth and rapid transfer of care takes place when required.

Question 3

How does EUC differ from a traditional emergency department and other urgent care centres on the Central Coast?

EUC Team · Accepted Answer

It’s important to remember that, EUC is not an emergency department. It is a clinic run by emergency medicine specialist doctors and nurses who are skilled in treating a vast range of conditions and injuries.

The clinic provides a viable alternative to one of our busy emergency departments for non-life-threatening conditions.

EUC stands out by providing prompt attention from an emergency specialist every time, ensuring rapid triage and treatment without the need for appointments or referrals.

The clinic also has on-site pathology and X-ray and streamlined access to bulk-billed and prioritised ultrasound and CT scanning.

Question 4

When should I go straight to the hospital emergency department and/or call 000?

dev · Accepted Answer

If you are suffering a life-threatening illness such as unconsciousness, chest pain, difficulty breathing, uncontrollable bleeding or being involved in a major accident, please call 000 for an ambulance and go to your nearest hospital.

Question 5

Why should I choose EUC for my non-life-threatening medical needs?

EUC Team · Accepted Answer

EUC offers novel emergency care solutions for everyone involved. For patients, it provides rapid response times to see a specialist emergency physician, preventing minor medical conditions from escalating into major emergencies.

Moreover, EUC’s one-stop clinic has state-of-the-art diagnostic aids that ensure rapid and accurate diagnosis and treatment.

Question 6

Is there a wait time estimate at EUC?

EUC Team · Accepted Answer

EUC aims to minimise waiting times by promptly attending to patients upon arrival. However, wait times may vary depending on the volume of patients and the severity of cases.

Nevertheless, EUC’s focus on efficiency ensures timely care delivery to all patients. Why wait?

Question 7

Is there onsite parking at EUC Clinic?

EUC Team · Accepted Answer

There is ample FREE parking available right outside the clinic.

Question 8

Can I have assistance to and from the car park at EUC Clinic?

EUC Team · Accepted Answer

There is ample FREE parking available. There are designated accessible parking spots right outside our clinic’s front door for patient drop off and pick up.

Our facility is on the ground floor and fully accessible. Our staff are ready to provide assistance, please call us or ask.

Question 9

What are your Emergency Clinic fees and charges?

dev · Accepted Answer

We charge one Facility (Gap) fee of $284 to all patients who use our emergency and urgent care clinic services.

This facility fee allows us to run our state-of-the-art EUC facility 10 hours a day, 7 days a week and 365 days of the year, staffed by our highly trained and experienced team of specialist emergency physicians, nurses and their support teams.

All other aspects of care are at no additional costs to you (provided you are eligible for medicare).

All our on-site radiology and pathology are bulk billed.

To find out more about our fees, please visit our fees page.

Question 10

Do I need to be eligible for Medicare to use EUC services?

EUC Team · Accepted Answer

EUC provides emergency and urgent care services to all patients, regardless of their Medicare status. However, additional costs apply to those not eligible for Medicare.

Question 11

Is EUC bulk-billed?

EUC Team · Accepted Answer

EUC is not a bulk-billing service.

All on-site diagnostics and pathology services at EUC are covered by medicare, meaning there are no additional costs for these investigations.

However, there is a Facility (Gap) fee of $284 for utilising EUC’s specialist emergency and urgent care clinic services. See our Fees page for further details

Question 12

How does the facility fee contribute to EUC's operations?

EUC Team · Accepted Answer

The Facility (Gap) fee of $284 enables EUC to operate its facility, both in hours and after hours, 10 hours a day, seven days a week, 365 days a year, with a highly trained and experienced team of specialist emergency physicians, nurses, and support staff.

This fee ensures the availability of high quality emergency and urgent care services to the central coast community.

Question 13

What is Emergency Medicine?

dev · Accepted Answer

Emergency medicine is a recognised speciality within medicine where the focus is on immediate diagnosis and treatment of patients with an acute medical or traumatic condition.

Question 14

What qualifications do Specialist Emergency Physicians have?

dev · Accepted Answer

Specialist Emergency Physicians (also called Fellows of the Australasian College for Emergency Medicine or FACEMs) have completed at least 7 years of rigorous specialist training in emergency medicine in addition to their degree in medicine.

Having passed their Fellowship or ‘Consultant’ Exam in Emergency Medicine qualifies them to deal with a full range of emergencies suffered by all patients regardless of age or gender.

Question 15